Voscuris Privacy Policy

Introduction

Welcome to the Voscuris privacy notice.

 

Voscuris respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data when you visit our platform,  applications and website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.

Voscuris is in the business of providing a web and mobile based platform and applications to help healthcare professionals, researchers and diagnostic laboratories (each a Voscuris client) improve communication of diagnostic results to patients.

Our registered office is Arthur House, 41 Arthur Street, Belfast, United Kingdom, BT1 4GD.

1. Important information & who we are

Purpose of this Privacy policy

This privacy notice aims to give you information on how Voscuris collects and processes your personal data through your use of our platform, applications and website, including any data you may provide through out platform and applications when you register as a user or record activity via Voscuris.  

This policy does not cover any use of your personal information by any Voscuris Client whether or not they have accessed your information via our platform. That use be governed by the relevant Voscuris Client private policy. 

This application, platform and website is not intended for children and we do not knowingly collect data relating to children.

It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.

Controller

Voscuris is the controller and responsible for your personal data (collectively referred to as "Voscuris", "we", "us", "our" in this privacy notice)

Where a Client using our services, they may add your personal details to our platform or any server which we may be managing for them and access only by or in connection with the relevant Client. In this circumstance, the Client will act as data controller and Voscuris will process your personal information on their behalf and use of your data will be governed by the relevant Client's privacy policy.

If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact us using the details set out below. 

Contact details
Our full details are: 

Full name of legal entity: Voscuris Limited 
 

Email address: privacy@voscuris.com
 

Postal address: Arthur House, 41 Arthur Street, Belfast, BT1 4GB

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

Changes to your privacy notice and your duty to inform us of changes 

We keep our privacy policy under regular review. If we change our privacy policy we will post the changes on our application, and place notices on the application, so that you may be aware of the information we collect and how we use it at all times.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

Third-party links

Our applications, platform and website​ may include links to third-party websites, plug-ins and applications, Clicking on those links or enabling those connections may allow third-party to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice or every website you visit..

2. The data we collect about you

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

When submitting user-generated content (such as a forum posting or chat), you acknowledge and agree that we or our Licensors may access, preserve, and disclose your account information and any content posted by you in order to: (a) comply with any legal process; (b) enforce the terms and conditions of use; (c) respond to claims that any content posted violates the rights of third parties; (d) respond to your requests for customer service; (e) contact you to undertake further evaluation) or (f) protect the rights, property, or personal safety of Voscuris, other users of the Applications and Platform and the public.

we may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows: 

  • Identity data includes first name, last name, username or similar identifier, date of birth and gender.

  • Clinical data includes clinician notes and any information on existing clinical conditions. 
     

  • Contact data includes address, e-mail address and telephone numbers.
     

  • Financial data includes bank account details. Voscuris does not store your payment information other than the bank account details (as applicable) and country. 
     

  • Transaction data includes payments to and from you and other details about services you have purchased from us. 
     

  • Technical data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the device you use to access this website. 
     

  • Profile data includes your username and password, your activity on the platform, your interests , preferences, feedback and survey and questionnaire responses. 
     

  • Usage data includes information about how you use our platform, application and website.
     

  • Marketing and communications data includes your preferences in receiving marketing from us and our third parties and your communication preferences. 
     

  • Communications you send to us for example when you ask for support, send us questions or comments or report a problem 

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combines data as personal data which will be used in accordance with this privacy notice. 

We do not collect Specialist Categories of Personal Data about you (this includes information about your health and genetics and bio-metric data), however such data will be provided by you to a Client and thus processed by us. In this circumstance, the Client will act as data controller and Voscuris will process your personal information on their behalf and use of your data will be governed by the relevant Client's privacy policy. 

If you fail to provide personal data

Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time. 

3. How is your personal data collected?

We use different methods to collect data from and about you including through:

  • Direct interactions. You may give us your Identity and Contract by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:

  • apply for our products or services;

  • create an account on our website; 

  • subscribe to our service or publication;

  • request marketing to be sent to you;

  • enter a competition, promotion or survey; or 

  • give us some feedback.

  • Automated technologies or interactions. As you interact with out platform, application and website we may automatically collect Technical data about your equipment, browsing actions and patterns. We may collect this personal data by using server logs, cookies and other similar technologies. We may also receive Technical Data about you if you visit other websites emplying our cookies. Please see our cookie policy at www.voscuris.com/cookies for further details. 

  • Third parties or publicity available sources. We may receive personal data about you from various third parties and public sources as set out below:
     

  • Identity, Clinical, Clinician and Contact Data from Clients who add your personal data to the platform as part of our service 

4. How we use your personal data

We will only use your data when the law allows us to. Most commonly, we will use your personal data in the following circumstances: 

  • To keep your account secure and protect our services (including to verify the identities of users and prevent fraud and abuse);

  • To enable us to provide you with our Services, and improve and promote out Services;

  • To create and administrate your account, contact you and customise your experience on Voscuris (for example, to show you activities that we think may interest you based on your previous use); and 

  • To track and analyse use of the Service so that we can improve how Voscuris is performing and provide users with the best experience possible.

Purpose for which we will use your personal data

Data protection law requires us to have a lawful ground for collecting and retaining personal data. The lawful bases on which we will process your data are: 

  • Performing the contract we have with you: In certain circumstances, we need your personal data to comply with our contractual obligation to deliver the Services, enable healthcare professionals, researchers and diagnostic laboratories undertake patient testing and communicate those results to patients. 

  • Legal compliance: Sometimes the law says we need to collect and use your data. For example, tax laws require us to retain records of payments made through our Services.

  • Legitimate interests: This is a technical term in data protection law which essentially means we have a good and fair reason to use your data and we do so in ways which do not hurt your interests and rights. We sometimes require your data to pursue our legitimate interests in a way that might reasonably be expected as part off running our business and that does not materially impact your rights, freedom or interests

Generally we do not reply on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us. 

For example, we use identity, device and location information to prevent fraud and abuse and to keep the keep the Services secure. We may also send you promotional communications about our Services, subject to your right to control whether we do so. 

We analyse how users interact with our site so we can understand better what elements of the design are working well and which are not working so well. This allows us to improve and develop the quality of the online experience we offer all our users. 

Note that may process your personal data for more that one lawful ground depending on the specific purpose for which we are using your data. 

Marketing 

We strive to provided you with choices regarding certain personal data uses, particularly around marketing and advertising. 

Promotional offers from us 

We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing). 

You will receive marketing communications from us if you have requested information from us or used our services and, in each case, you have not opted out of receiving that marketing. 

Third-party marketing

We will get your express opt-in consent before we share your personal data with any company outside Voscuris for marketing purposes.

Opting out

You can ask us or third parties to stop sending you marketing messages at any time by logging into the website and checking or unchecking relevant boxes to adjust your marketing preferences or by following the opt-out links on any marketing messages sent to you or by contacting us at any time.

Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a service purchase, warranty registration, service experience or other transactions. 

Cookies

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not functions properly. For more information about the cookies we use, please see www.voscuris.com/cookies

Change of purpose 

We will only use your personal data for the purpose for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we wish to get an explanation as to how to processing for the new purpose is compatible with the original purpose, please contact us. 

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so. 

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law. 

5. Disclosure of your personal data

We may have to share your personal data with the parties set out below for the purpose set out in paragraph 4 above. 

  • Clients - if you enlist a Client to provide services for you we may receive/share your personal information from/with that Client.

  • Selected third parties - if you consented to be contacted by email or other means by selected third parties, we may provide your information to the third parties we select, and these third parties may use this information for their marketing or advertising purposes. 

  • Our third party service providers - we may share your information with third parties so that they can provide services to us (e.g. a mailing house, a courier, a call centre provider, a market research company or online behavioural advertising companies), but where we do we will put in place a written agreement protecting your information. 

  • Third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice. 

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow out third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions. 

6. International Transfers 

We do not transfer your personal data outside the European Economic Area (EEA)

7. Data Security 

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality. 

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so. In some circumstances we may anonymity your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice. 

8. Data Retention

How long will you use my personal data for?

We will only retain your personal data for a s long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements. 

9. Your legal rights 

If you wish to withdraw any consent you have provided to us for such use of your personal information, please contact us or tell us about your preferences using the methods described in this section. 

  • You can opt out of receiving marketing communications including newsletters. To stop receiving marketing communications, you can log into your account and change your preference or follow the instructions in any promotional message you get. It may take about ten days to process your request. 

  • You can control the use of cookies and tracking tools. To learn how to manage how we use cookies and other tracking tools please click here.

  • You can change your marketing preferences with a Client using Voscuris (e.g. opt out of receiving marketing e-mails from that party) by contacting that Client or by following the instructions on any messages they send to you. 

No fee usually required

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances. 

What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access that personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed  to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response. 

Time limit to respond 

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated. 

YOUR LEGAL RIGHTS

You have the right to: 

Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it. 

Request correction  of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide us. 

Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request

Object to processing  of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data to direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which overrides your rights and freedoms. 

Request restrictions of processing your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios; (a) if you want us to establish the data's accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c)  where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it. 

Request the transfer of your personal data to you or a third party. we will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you which you initially provided consent for us to use or where we used the information to perform a contract with you. 

Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time withdraw you consent